October 24, 2014

Lower Income Patients Express Interest in eHealth Tools

By: On March 6, 2013

In a recent study of lower-income patients at six clinics operated by the San Francisco Department of Public Health, 71% of respondents indicated they were interested in communicating electronically with their health care provider.

Sixty percent of the survey participants indicated that they use email, and over half (54%) said they use the Internet. Additionally, 19% said they already use email to communicate informally with their health care provider.

The study, which was conducted by researchers at the University of California, San Francisco, concluded that patients using “safety net” health care clinics are interested eHealth tools, but the facilities currently lack the technology to provide patient portals or secure messaging.